Shipping & Returns

Return & Exchange Policy

Shopping from your home should be fun, so don't be afraid to mix things up! If an item isn't the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can not be returned, including:

  • Clearance Items (unless defective)

  • Personalised Items

  • Items marked "Non Refundable" on the sale page 

  • Items Purchased as part of a bundle at a discounted rate e.g. "5 for $25.00"

  • Items you have already assembled or opened.

Return Options:

You can return an item for a refund or replacement of your original payment method or in the form of credit (minus shipping cost). We also offer pick-up service for an additional fee.

Modified Return Policy:

You can return a large appliance within 30 days of delivery as long as it hasn't been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturers' restocking fee. 

 

When your appliance arrives, please take the following steps:

  1. Check the box for damages. 

  2. Make sure the product names and model number match your order confirmation. 

  3. Remove the packaging and inspect the appliance. 

If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative and contact us so we can arrange for a replacement. Once your appliance is installed, it can't be returned. 

Quick Service Contact - 1-868-235-4299

 

Office Opening Hours:

Monday to Friday 8:00 AM to 4:00 PM